SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of House Pearl (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://housepearl.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We went for two months. I use these varnishes for a long time, I like it.
Beautiful lacquer, but not as dense as the rest of the varnishes of this company, but twice as well covers, self-leveling, the color corresponds to the description.
Everything is fine, thank you!
Long delivery! Lacquer is good, I use only this company. The color is dense, one time the coating for dark shades, and two layers-light.
Excellent varnishes, only them and order
Order came, lucky beautiful
Delivery is very fast, sent 2.04 and 21.04 was at the Post Office
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
like this !
It is simply gorgeous!! The quality is great :)
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
Glad I could buy online. No hassle, and the quality is fine
Amazing ! Very good material. I`m super satisfied!!
For my budget is a great buy. thanks to the seller!
Great quality and very fast shipping. Recommend this !
Product is great, came very quickly. Recommend items and store!
lovely one
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
Everything is fine, advise this to everybody
Thanks to the seller! Now i don't have to be worried where to buy online
Product OK. Look very nice. Arrive fast. Thanks
I'm absolutely in love! Thank you!
Quality is cool!!! Will buy more from this shop.
i'm a happy customer!! delivery and quality amazing!