SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of House Pearl (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://housepearl.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute bouquet, came in an air bag, very well fit into the intended composition. As in the photo-there are also large buds, and small.
Very nice. Thank you.
the colour of flowers aren't the best, but i like it. thanx :)
Flowers in quality surpassed all my expectations. Thank you store. Recommend
For unknown reasons, my order was sent back by the transport company. The store returned all the money completely not even starting negotiations. Therefore, 5 stars, for integrity and honesty.
The bouquet is beautiful, as in the picture. Shipping fast. Thank you!
Thank you! Good quality flowers! Arrived on time!
Flowers of fine quality. I ordered it for the second time. Thank you so much.
Wonderful flowers!
Flowers bomb, in a bouquet as well as separately look chic. I recommend the store.
Very beautiful!!
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
With such a good price for I'm not surprised that it seems to be bought so often
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Best webstore ever! happy with my purchase
excellent product and customer service. thanks for this
The best in all the items offered online in such a convenient store!
so far this was my best choice
Glad I could buy online in this webstore
excellent, looks stylish, fast delivery. thanks!!!!
Absolutely satisfied with the . Thanks a lot!
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
New is something that anyonewould buy instantly. I did, and I did it with no hesitation :-)
Excellent! Will order more!
overly excited about receiving it!